Delivery information


Reliable delivery by Canada Post


Orders are sent within Canada and United States via Canada Post or international carriers and incur delivery charge
✅ We ship to Canada and United States via Canada Post or international carriers and this incurs delivery charges depending on your location. 

✅ For the Greater Montreal Area, we may use the services of local courier delivery companies or we may deliver in-person.
✅ Exact shipping charges are determined during checkout based on your location, so in this way you will be aware of all costs. 

Free shipping

✅ We know that everybody loves free shipping. 
✅ And we will love to take care of the shipping costs if you will spend over $60 CAD (for orders within Canada) and $100 CAD (for orders from United States).

Custom charges

✅ Please verify in advance your destination’s customs regulations. 
✅ Customs charges for the destination country are the customer’s responsibility if goods are purchased for delivery outside Canada. 
✅ For more information on deliveries please contact us.

When we ship your order

✅ All orders are fulfilled in the order they are received.
✅ Orders placed by 8 pm are processed in the same day. Orders placed after this hour will be processed on the following day.
✅ If all items ordered are in-stock, we will ship your order the next day, at the latest.
✅ Orders are delivered Monday - Sunday only between 9 am - 6 pm. If there is a stock availability issue we will contact you to inform you and will hold your order for up to 7 days unless you instruct us to do otherwise.
✅ Your order should be with you usually within 3-4 working days after it is placed unless you contact us to let us know that you would like the order to be held for an out of stock item. 

Important

✅ It is critically important that the full delivery address is entered correctly.
✅ Couriers will not consider compensation for items lost unless the delivery address and postal code are 100% correct.
✅ Health from Transylvania cannot be held responsible for items lost where an incorrect delivery address has been provided.
✅ Also, please double check that you've entered your e-mail address correctly.
✅ We will send important order information by e-mail.

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